Delivery Options

The information on this page is provided for general guidance only and is not part of your contract with us. It is intended to help explain the delivery options we may be able to offer. Delivery times, prices and availability are indicative and may vary depending on circumstances outside our control, including the involvement of third-party carriers. Whilst we aim to meet estimated timescales, delivery times are not guaranteed.

At Gold Bank, we ensure that all orders are delivered securely, discreetly, and efficiently. We partner with trusted UK postal and courier services to provide reliable delivery throughout the United Kingdom.

All orders are securely packaged and fully insured while in transit, giving our customers confidence when purchasing precious metals from our website. Risk remains with us until your Order is delivered to you or collected by you, at which point responsibility for the goods passes to you.

Once your order has been dispatched, you will receive a confirmation email along with tracking information so that you can monitor the progress of your delivery.

Orders are dispatched Monday to Friday (excluding UK public holidays).

Orders that are fully processed before 3:00pm (UK time) will normally be dispatched on the same working day. Orders placed after this time will usually be dispatched on the following working day.

Please note that dispatch may occasionally be delayed if additional payment verification, identity checks or security checks are required.

During periods of high demand, please allow up to an additional 2 – 5 working days for dispatch on all orders, regardless of the delivery service selected.

Please note that the delivery timeframes listed below are estimates only and may vary depending on courier schedules and your location.

Most UK orders are delivered within 1 – 3 working days after dispatch. Remote or island locations may take longer. In any event, delivery will take place within 30 days of acceptance of your Order.

Orders containing multiple items may be delivered in more than one package and may arrive on different days.

Tracking information will be provided for all orders over £100, which will be included in your dispatch confirmation email. This will allow you to monitor your delivery and receive an estimated delivery date.

All deliveries are fully insured while in transit to ensure the safe arrival of your order.

For security reasons, most precious metal orders require a signature upon delivery.

For eligible orders, we may offer a Click & Collect option allowing you to collect your Order in person from a selected location.

Click & Collect is subject to additional security and compliance requirements, including:

You will be notified when your Order is ready for collection and provided with collection instructions.

If you do not collect your Order within the specified timeframe after notification, storage charges or cancellation charges may apply. Further details are set out in our terms and conditions.

Gold Bank works with trusted and secure UK courier providers to ensure safe and reliable delivery of precious metals.

Delivery charges are displayed clearly at checkout and included in the total price before you place your Order.

For security and privacy, all orders are packaged in plain, unbranded packaging. This ensures that the contents of your parcel remain confidential during transit.

All shipments are fully insured until delivery is completed, providing additional protection for your purchase.

For security and fraud prevention purposes, Gold Bank may require orders to be delivered to the verified billing address associated with your payment method or registered account.

This helps protect both our customers and our business from fraudulent activity.

If you are unavailable when the courier attempts delivery, the courier may:

If delivery or collection is not rearranged, storage charges or cancellation charges may apply in accordance with our terms and conditions.

At present, Gold Bank primarily delivers within the United Kingdom.
Customers requiring international delivery are advised to contact our support team before placing an order to confirm whether delivery options are available.

For orders shipped OUTSIDE THE UK we do not collect VAT/duties at the point of sale. As a result, your order may be subject to local taxes, duties and customs charges before delivery.

How long will my order take to arrive?
We aim to dispatch orders as quickly as possible. Most UK orders are delivered within 1 – 3 working days after dispatch, depending on the delivery service selected at checkout.

During periods of high demand, please allow up to an additional 2 – 5 working days for dispatch on all orders, regardless of the delivery option selected. Remote or island locations may take longer.

If your order contains multiple items, it may be dispatched in more than one package and delivered on different days.

Will my order be insured during delivery?
Yes. All Gold Bank deliveries are fully insured while in transit. Risk remains with us until your order has been successfully delivered or collected by you.

How will I track my order?
Tracking information will be provided for all orders with a value over £100 and will be included in your dispatch confirmation email, allowing you to follow the progress of your delivery.

Do I need to sign for delivery?
Yes. For security reasons, most precious metal orders require a signature upon delivery.

What happens if my parcel is delayed?
Delivery delays can occasionally occur due to courier issues, weather conditions, security checks or high demand periods. If your parcel has not arrived within the expected timeframe, please contact our support team.

Can I change my delivery address after placing an order?
For security and fraud prevention reasons, delivery address changes may not always be possible after an order has been confirmed. In some cases we may require delivery to your verified billing or registered address. Please contact customer support immediately if you need assistance.

Do you offer Click & Collect?
For eligible orders, we may offer Click & Collect, allowing you to collect your order in person from selected addresses. Click & Collect is subject to additional identification, security and timing requirements. You will be notified when your order is ready for collection.

Further details are set out in our terms and conditions.

If you have any questions regarding delivery or require assistance with your order, please contact us:

Phone: +44203 500 1111
Email: support@goldbank.co.uk

Last updated 10/04/2026